In-house average weekday ridership for January was 2,914, up by 2.06% from last year. Supplemental providers average weekday ridership was 326, up by 0.94%. Combined in-house and supplemental providers average weekday ridership was 3,240, up by 1.94%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 18,173 boardings, up 3.05% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 89.78% for January. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 90.62%. On-time performance for trips with a desired arrival time was 56.99% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 96.77% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of January, Handi-Van operated 70,863 trips including 6,840 trips that were longer than one hour in trip time. The analysis found that 75.09% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 567 or 8.29% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,137 or 16.62% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 75.82% for January, up by 0.42% from last year.
Over the month of January, reservationists answered 39,172 calls. Of those calls, 98.89% were answered within 3 minutes, and 99.94% were answered in 5 minutes.
| "January FY2025" | "January FY2024" | "January FY2019 Pre-COVID" | "% Change FY 24 to 25" | "7 Month FY2025" | "7 Month FY2024" | "7 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 86,805 | 84,552 | 99,944 | 2.66% | 613,739 | 595,566 | 698,192 | 3.05% | 1,197,533 | |
| Average Weekday Ridership | 3,240 | 3,178 | 3,790 | 1.94% | 3,281 | 3,212 | 3,848 | 2.18% | 3,856 | |
| Unique Riders During the Month | 5,621 | 5,409 | 5,736 | 3.92% | 5,587 | 5,356 | 5,802 | 4.32% | 5,810 | |
| Cost per Revenue Hour | $118.28 | $107.70 | $84.84 | 9.82% | $116.18 | $112.70 | $87.38 | 3.09% | $87.76 | <= $90 |
| Cost per Passenger Trip | $56.97 | $51.53 | $39.45 | 10.54% | $54.70 | $52.80 | $39.49 | 3.59% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.22 | $7.51 | $5.80 | 9.48% | $8.06 | $7.76 | $5.86 | 3.88% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.08 | 2.09 | 2.15 | -0.65% | 2.12 | 2.13 | 2.21 | -0.49% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.36% | 3.23% | 4.66% | -0.88% | 2.87% | 3.13% | 4.37% | -0.26% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.44% | 79.08% | 77.29% | -1.63% | 76.98% | 77.99% | 75.68% | -1.02% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.85% | 0.77% | 2.07% | 0.08% | 0.84% | 0.72% | 2.19% | 0.12% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.05% | 0.02% | 0.09% | 0.03% | 0.04% | 0.03% | 0.13% | 0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 89.78% | 90.20% | 90.26% | -0.43% | 88.69% | 89.03% | 88.00% | -0.33% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 90.62% | 90.97% | 92.33% | -0.35% | 89.53% | 89.75% | 90.19% | -0.21% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.51% | 0.64% | 0.42% | -0.12% | 0.77% | 0.82% | 0.78% | -0.05% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 56.99% | 53.54% | 62.47% | 3.45% | 56.08% | 56.16% | 59.96% | -0.08% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 75.09% | 74.65% | 69.45% | 0.44% | 73.54% | 73.52% | 69.13% | 0.03% | 68.69% | 50% |
| Excessive Trip Length | 8.29% | 8.94% | 12.84% | -0.65% | 9.55% | 9.19% | 12.95% | 0.36% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.59% | 4.38% | 4.46% | 0.21% | 4.30% | 4.20% | 4.42% | 0.10% | 4.44% | < 5% |
| Advance Cancellation Rate | 23.12% | 21.45% | 23.03% | 1.67% | 21.38% | 20.20% | 23.44% | 1.18% | 23.11% | < 15% |
| Missed Trip Rate | 0.74% | 0.86% | 0.57% | -0.12% | 1.00% | 1.02% | 0.95% | -0.02% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.16 | 2.37 | 1.36 | -8.72% | 2.35 | 2.46 | 1.41 | -4.57% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.94% | 97.68% | 37.12% | 2.26% | 99.13% | 98.03% | 53.74% | 1.10% | 50.30% | 94% |
| Vehicle Availability | 75.82% | 75.40% | 86.36% | 0.42% | 74.96% | 72.83% | 88.03% | 2.13% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
